Support & Downloads
We won't leave you in the lurch.
CCTV products are very technical and we can sometimes spend hours helping to get our customer's CCTV kits setup and running just the way they like it (at no extra cost) or resolving issues.
All of our kits are now starting to come with our own “Plain English quick setup and support guides” which include basic troubleshooting steps and FAQs which, often resolve many of our customer’s initial queries and support requests. Please also ensure you have updated the latest firmware also if you are using HiWatch/Hikvision products via the link further down this page, as this does resolve issues.
However we are on hand during normal hours via our new support line 01789 772522 or firstname.lastname@example.org
Remote Assistance (Teamviewer)
If you are our customer we can assist remotely once you have downloaded the following program:
You will need to arrange a time with us and have this open along with anything else we’d need to work on your PC/Mac with you (router login page and/or video management program such as Hikvision’s iVMS).
Hikvision release regularly updated software and firmware updates so you should always use the latest version from the following portal:
Most commonly required files:
SADP – Windows only basic tool, to discover all Hikvision devices on your network and activate and configure network parameters. You can then go in via web browsers to view the cameras (internet explorer recommended). Also can be used to perform device unlocks by exporting the unlock file and sending it to us in return for an import file to set a new password.
IVMS – For Windows and Mac, this includes SADP functionality but also is a full video management program to view cameras and playback footage. You can also edit the device setup via ‘remote configuration’
Product Firmware – Here you can download the latest firmware versions for NVRs and DVRs (Back-ends) or IP cameras (Front-ends). The latest release is usually at the bottom and the zip file will need extracting to get to the .dav file, which is the actual firmware file. You can then upgrade via a USB pen or via the web interface or iVMS.
You may require the PConfig tool if you are setting up the IP cameras seperately to the NVR, allowing you to search for IP cameras and configure on the network as necessary: Download HERE