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Updating Firmware on Hikvision CCTV Cameras and Recorders

22 Sep 2021
Adam Downey

How to update the firmware on your Hikvision device

Update a Recorder through the GUI:

First you will need to download the relevant firmware for your model by going to http://www.hikvisioneurope.com/uk/portal and then unpacking this file and putting it on to a fat32 formatted USB drive with enough capacity. The file should be named ‘digicap.dav’.

Insert the USB drive into an empty USB port on the recorder and navigate your way to the ‘Maintenance’ menu of the recorder. Click upgrade and browse for the file. The recorder may take a few minutes to install the updated software and will reboot itself during the process. It is recommended that you perform a full factory default after upgrading the software which can also be performed from the maintenance menu. Be careful when doing this step if you have an NVR though as you may end up with a password mismatch error on your IP cameras if you do not activate the recorder with exactly the same password as before.

 

Update a Recorder via web browser:

First you will need to download the relevant firmware for your model by going to http://www.hikvisioneurope.com/uk/portal and then unpacking this file to a preferred location on your computer. The file should be name ‘digicap.dav’

Log into your recorder through the web interface by taking the IPV4 address of the recorder and putting it into the URL bar of your web browser. It is recommended that you use the old ‘Internet Explorer’ browser if you are on windows for maximum compatibility. Once you are logged in, go to Configuration, System, Maintenance, and then browse for the file under the upgrade option. Select the update file and then install the file. The recorder may take several minutes to perform the upgrade during which time you should see a progress bar followed by a reboot of the unit. It is recommended that you perform a full factory default after upgrading the software which can also be performed from the maintenance menu. Be careful when doing this step if you have an NVR though as you may end up with a password mismatch error on your IP cameras if you do not activate the recorder with exactly the same password as before.

 

Update a Camera through the GUI:

First you will need to download the relevant firmware for your model by going to http://www.hikvisioneurope.com/uk/portal and then unpacking this file and putting it on to a fat32 formatted USB drive with enough capacity. The file should be named ‘digicap.dav’.

Insert the USB drive into an empty USB port on the recorder and navigate your way to the camera management menu. Look for the ‘Up Arrow’ icon next to the camera that you would like to update and click it. A box will pop up warning you that the device will reboot after. Select the directory of the file. Browse to the file and then upgrade the software. The device will take a few minutes to reboot and the process is complete.

 

Update a Camera via web browser (compatible models only)

First you will need to download the relevant firmware for your model by going to http://www.hikvisioneurope.com/uk/portal and then unpacking this file to a preferred location on your computer. The file should be name ‘digicap.dav’

Log into your recorder through the web interface by taking the IPV4 address of the recorder and putting it into the URL bar of your web browser. It is recommended that you use the old ‘Internet Explorer’ browser if you are on windows for maximum compatibility. First you will need to enable the ‘virtual host’ which can be found under Configuration, Network, Advanced, Other. Tick the box to enable the virtual host and then save changes. Next go to Configuration, System, Camera management, IP camera. You should see that every camera now has a blue clickable hyperlink that you can click to launch the cameras web page. You will be required to log in again to the camera. Once logged in go to Configuration, System, Maintenance and then browse for the file under the upgrade menu. Select the file and then upgrade the software.  The Device may take several minutes to perform the upgrade during which time you should see a progress bar followed by a reboot of the unit. The Process is now complete.

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Post Update:

If you are struggling to locate the correct firmware please try the EU site (https://www.hikvisioneurope.com/eu//portal/?dir=portal/Technical%20Materials) where in the firmware folders you will find a document such as "IPC Models of Different Platforms_191209.xlsx" which will help you to locate the correct sub folder.

 

Comments

What this doesn't tell you is that after the "Portal" link there are at least six more folders in folders in folders to look through and I still haven't found the one containing my firmware yet. Two hours wasted so far.
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